Return policy
The return of the products may be carried out in accordance with the provisions of OG 130/2000.
The ordered goods are only returned in the original sealed packaging.
For any damage to the goods ordered, for which a return is requested, it is advisable to present, if possible, the following:
- At least one overview of the damaged product and package
- Order history and reason for the return request
The information is sent to the email: mag@animasoft.ro
Any errors regarding the delivery of products other than those requested must be reported immediately, by e-mail or telephone. The consumer can request its return for replacement, and if the product is no longer in stock, he can choose to subscribe to the waiting list until the stock is replenished. You can choose to replace it with another product equivalent or different with the change in the delivery price.
You can apply for the return procedure of the products purchased from animasoft.ro in maximum 10 working days, according to the provisions of the Government Ordinance no. 130/2000, regarding the protection of consumers when concluding and executing distance contracts.
The period of 10 working days provided for the exercise of this right shall begin to run from the date of receipt of the package from the consumer.
The right to return within 10 working days is addressed only to customers who have purchased products online from the animasoft.ro website.
The customer has the right to unilaterally terminate the distance contract, within 10 working days, without penalties and without invoking any reason.
According to Ordinance no. 130/2000, the consumer is responsible for paying the expenses related to the return of the products to the trader.
The right of withdrawal does not apply to legal persons.
Reimbursement of amounts will be made within a maximum of 30 days from the date of termination of the contract by the consumer.
According to the provisions of Ordinance no. 130/2000, the consumer may not unilaterally terminate the following types of contracts, unless the parties (consumer and trader) have otherwise agreed:

a) contracts for the supply of products the price of which depends on fluctuations in financial market prices which cannot be controlled by the trader;
b) contracts for the supply of products made to the consumer's specifications or of distinctly customized products, as well as those which, by their nature, cannot be returned or which may deteriorate or deteriorate rapidly;

For any details or ambiguities regarding the return of the products, please contact us by email at mag@animasoft.ro
or at the telephone number 0726089657